Bad design: Fresenius Applix Smart food pump
Friday, December 5th, 2008
The Fresenius Kabi Applix Smart food pump is a masterclass in bad design. There is nothing smart about this food pump and its accessories. It has been designed without taking into consideration the context in which it is to be used. Consequently, some of its accessories are not just safe enough to used around patients and the home and could lead to the compromise of patient safety.
When designing any form of interface, a usability consultant will push for the interface to be: effective and efficient; easy to learn and remember; useful and safe.
After usability comes user experience (in this medical context perceived user satisfaction is enough, as it is never going to be fun to use a food pump on a chronically ill person) which encourages users to feel supported and motivated by a helpful interface.
Fresenius Kabi has failed the user of the Applix Smart food pump on usability and user experience. (more…)
