Posts Tagged ‘mental models’

Security and usability: Don’t let your users get you down

Thursday, November 15th, 2007

security pic from www.horizondatasys.com

After my first year at university I spent the summer working in a delicatessen in Putney. One morning during my first week, whilst in the middle of carefully carving six slices of Parma ham for some lady’s dinner party, we were told to evacuate the building as security had been warned that there was a bomb. I dropped everything and ran for my life. We stood around in the car park until we got the all clear and I arrived back at the counter to find the same woman ready to berate me for abandoning her dinner party plans. (more…)