Back in August 2025, I successfully appealed an unfair charge because of TfL’s bad IT systems and the fact that
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Tag: mobile app
The UX of TfL’s Blackwall Tunnel: Deceptive patterns and Technical Debts (1)
My trip through the Blackwall Tunnel cost me £90 all because of bad UX.
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The phenomena surrounding interactive computing systems (1)
Recently, I have had a couple of experiences both as a consultant and as a user which have really brought into focus the idea of that major phenomena. Phenomena means experience: The experiences we have when we are designing/ using software.
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5 minute Tarot: Stories, archetypes and energy
The Tarot is a fascinating blend of art, psychology, probability theory and history and I absolutely love it. Recently, I
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