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Human-computer interaction, cyberpsychology and core disciplines

A heat map of the multidisciplinary field of HCI @ Alan Dix

I first taught human-computer interaction (HCI) in 2001. I taught it from a viewpoint of software engineering. Then, when I taught it again, I taught it from a design point of view, which was a bit trickier, as I didn’t want to trawl through a load of general design principles which didn’t absolutely boil down to a practical set of guidelines for graphical-user interface or web design. That said, I wrote a whole generic set of design principles here: Designing Design, borrowing Herb Simon’s great title: The Science of the Artificial. Then, I revised my HCI course again and taught it from a practical set of tasks so that my students went away with a specific skill set. I blogged about it in a revised applied-just-to-web-design version blog series here: Web Design: The Science of Communication.

Last year, I attended a HCI open day Bootstrap UX. The day in itself was great and I enjoyed hearing some new research ideas until we got to one of the speakers who gave a presentation on web design, I think he did, it’s hard to say really, as all his examples came from architecture.

I have blogged about this unsatisfactory approach before. By all means use any metaphor you like, but if you cannot relate it back to practicalities then ultimately all you are giving us is a pretty talk or a bad interview question.

You have to put concise constraints around a given design problem and relate it back to the job that people do and which they have come to learn about. Waffling on about Bucky Fuller (his words – not mine) with some random quotes on nice pictures are not teaching us anything. We have a billion memes online to choose from. All you are doing is giving HCI a bad name and making it sound like marketing. Indeed, cyberpsychologist Mary Aiken, in her book The Cyber Effect, seems to think that HCI is just insidious marketing. Anyone might have been forgiven for making the same mistake listening to the web designer’s empty talk on ersatz architecture.

Cyberpsychology is a growing and interesting field but if it is populated by people like Aiken who don’t understand what HCI is, nor how artificial intelligence (AI) works then it is no surprise that The Cyber Effect reads like the Daily Mail (I will blog about the book in more detail at a later date, as there’s some useful stuff in there but too many errors). Aiken quotes Sherry Turkle’s book Alone Together, which I have blogged about here, and it makes me a little bit dubious about cyberpsychology, I am waiting for the book written by the neuroscientist with lots of brainscan pictures to tell me exactly how our brains are being changed by the Internet.

Cyberpsychology is the study of the psychological ramifications of cyborgs, AI, and virtual reality, and I was like wow, this is great, and rushed straight down to the library to get the books on it to see what was new and what I might not know. However, I was disappointed because if the people who are leading the research anthropomorphise computers and theorise about metaphors about the Internet instead of the Internet itself, then it seems that the end result will be skewed.

[pullquote]We are all cyberpsychologists and social psychologists now, baby. It’s what we do[/pullquote]

We are all cyberpsychologists and social psychologists, now baby. It’s what we do. We make up stories to explain how the world works. It doesn’t mean to say that the stories are accurate. We need hard facts not Daily Mail hysteria (Aiken was very proud to say she made it onto the front page of the Daily Mail with some of her comments). However, the research I have read about our behaviour online says it’s too early to say. It’s just too early to say how we are being affected and as someone who has been online since 1995 I only feel enhanced by the connections the WWW has to offer me. Don’t get me wrong, it hasn’t been all marvellous, it’s been like the rest of life, some fabulous connections, some not so.

I used to lecture psychology students alongside the software engineering students when I taught HCI in 2004 at Westminster University, and they were excited when I covered cognitive science as it was familiar to them, and actually all the cognitive science tricks make it easy to involve everyone in the lectures, and make the lectures fun, but when I made them sit in front of a computer, design and code up software as part of their assessment, they didn’t want to do it. They didn’t see the point.

This is the point: If you do not know how something works how can you possibly talk about it without resorting to confabulation and metaphor? How do you know what is and what is not possible? I may be able to drive a car but I am not a mechanic, nor would I give advice to anyone about their car nor write a book on how a car works, and if I did, I would not just think about a car as a black box, I would have to put my head under the bonnet, otherwise I would sound like I didn’t know what I was talking about. At least, I drive a car, and use a car, that is something.

[pullquote]Hey! We’re not all doctors, baby.[/pullquote]

If you don’t use social media, and you just study people using it, what is that then? Theory and practice are two different things, I am not saying that theory is not important, it is, but you need to support your theory, you need some experience to evaluate the theory. Practice is where it’s at. No one has ever said: Theory makes perfect. Yep, I’ve never seen that on a meme. You get a different perspective, like Jack Nicholson to his doctor Keanu Reeves says in Something’s Gotta Give: Hey! We’re not all doctors, baby. Reeves has seen things Nicholson hasn’t and Nicholson is savvy enough to know it.

So, if you don’t know the theory and you don’t engage in the practice, and you haven’t any empirical data yourself, you are giving us conjecture, fiction, a story. Reading the Wikipedia page on cyberpsychology, I see that it is full of suggested theories like the one about how Facebook causes depression. There are no constraints around the research. Were these people depressed before going on Facebook? I need more rigour. Aiken’s book is the same, which is weird since she has a lot of references, they just don’t add up to a whole theory. I have blogged before about how I was fascinated that some sociologists perceived software as masculine.

In the same series I blogged about women as objects online with the main point being, that social media reflects our society and we have a chance with technology to impact society in good ways. Aiken takes the opposite tack and says that technology encourages and propagates deviant sexual practices (her words) – some I hadn’t heard of, but for me, begs the question: If I don’t know about a specific sexual practice, deviant or otherwise, until I learn about on the Internet (Aiken’s theory), then how do I know which words to google? It is all a bit chicken and egg and doesn’t make sense. Nor does Aiken’s advice to parents which is: Do not let your girls become objects online. Women and girls have been objectified for centuries, technology does not do anything by itself, it supports people doing stuff they already do. And, like the HCI person I am, I have designed and developed technology to support people doing stuff they already do. I may sometimes inadvertently change the way people do a task when supported by technology for good or for bad, but to claim that technology is causing people to do things they do not want to do is myth making and fear mongering at its best.

The definition of HCI that I used to use in lectures at the very beginning of any course was:

HCI is a discipline concerned with the design, evaluation and implementation of interactive computing systems for human use and with the study of major phenomena surrounding them (ACM, 1992).

For me, human-computer interaction was and still remains Gestaltian: The whole is greater than the sum of the parts, by this I mean, that the collaboration of a human and a computer is more than a human typing numbers into a computer and then waiting for the solution, or indeed typing in sexually deviant search terms into a web crawler to find a tutorial. And, with the advent of social media, HCI is more than one person connecting to another, or broadcasting online, which is why the field of cyberpsychology is so intriguing.

But the very reason why I left the field of AI and went into HCI is: AI reasons in a closed world and the limits of the computational power you have available. There are limits. With HCI, that world opens up and the human gets to direct the computer to do something useful. Human to human communication supported by technology does something else altogether which is why you might want the opinion of a sociologist or a psychologist. But, you don’t want the opinion of the sociologist on AI when they don’t understand how it works and has watched a lot of sci-fi and thinks that robots are taking over the world. Robots can do many things but it takes a lot of lines of code. And, you don’t want the opinion of a cyberpsychologist who thinks that technology teaches people deviant sexual practices and encourages us all to literally pleasure ourselves to death (Aiken’s words – see what I mean about the Daily Mail?) ‘cos she read one dodgy story and linked it to a study of rats in the 1950s.

Nowadays, everyone might consider themselves to be a bit of a HCI expert and can judge the original focus of HCI which is the concept of usability: easy to learn, easy to use. Apps are a great example of this, because they are easy to learn and easy to use, mainly though because they have limited functionality, that is they focus on one small task, like getting a date, ordering a taxi, sharing a photo, or a few words.

However, as HCI professor Alan Dix says in his reflective Thirty years of HCI and also here about the future: HCI is a vast and multifaceted community, bound by the evolving concept of usability, and the integrating commitment to value human activity and experience as the primary driver in technology.

He adds that sometimes the community can get lost and says that Apple’s good usability has been sacrificed for aesthetics and users are not supported as well as they should be. Online we can look at platforms like Facebook and Twitter and see that they do not look after their users as well as they could (I have blogged about that here). But again it is not technology, it is people who have let the users down. Somewhere along the line someone made a trade-off: economics over innovation, speed over safety, or aesthetics over usability.

HCI experts are agents of change. We are hopefully designing technology to enhance human activity and experience, which is why the field of HCI keeps getting bigger and bigger and has no apparent core discipline.

It has a culture of designer-maker which is why at any given HCI conference you might see designers, hackers, techies and artists gathering together to make things. HCI has to exist between academic rigour and exciting new tech, no wonder it seems to not be easy to define. But as we create new things, we change society and have to keep debating areas such as intimacy, privacy, ownership, visibility as well as what seems pretty basic like how to keep things usable. Dix even talks about having human–data interaction, as we put more and more things online, we need to make sense of the data being generated and interact with it. There is new research being funded into trust (which I blogged about here). And Dix suggest that we could look into designing for solitude and supporting users to not respond immediately to every text, tweet, digital flag. As an aside, I have switched off all notifications, my husband just ignores his, and it just boggles my mind a bit that people can’t bring themselves to be in charge of the technology they own. Back to the car analogy, they wouldn’t have the car telling them where they should be going.

Psychology is well represented in HCI, AI is well represented in HCI too. Hopefully we can subsume cyberpsychology too, so that the next time I pick up a book on the topic, it actually makes sense, and the writer knows what goes on under the bonnet.

Technology should be serving us, not scaring us, so if writers could stop behaving like 1950s preachers who think society is going to the dogs because they view how people embrace technology in the same way they once did rocknroll and the television, we could be more objective about how we want our technological progress to unfold.

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Web design (2): Get the picture

Orlando-Web-Design

A collaborative medium, a place where we all meet and read and write.
– Tim Berners-Lee

[Part 2 of 7 : 0) intro, 1) story, 2) pictures,  3) users, 4) content, 5) structure, 6) social media, 7) evaluation]

The first picture ever uploaded onto the Internet was a photoshopped gif of a female comedy group at CERN called The Horrible Cernettes. Tim Berners-Lee uploaded the image to show that the Internet could be much more than physics laboratories sharing data worldwide.

The links above complain that it is a dreadful first image for making history, but I think that is in part because Berners-Lee wanted to make a point about what the Internet could be, so the content was the least of his worries. It wasn’t about the content. It was about the Internet being a place where we all meet. And, this is what is ultimately so liberating about our digital culture. We all get a say in what makes culture. And, perhaps physicists have different ideas about what is culturally important which, after all, is what makes The Big Bang Theory so brilliant and funny.

However, if we look at the ancient cave paintings found on the Island of Sulawesi, Indonesai, of hand prints and pig deer, we get a very different feeling. Archaeologists believe that they are at least 39,000 years ago and are among the oldest examples of figurative art, but cannot say for sure what they represent. They are beautiful and I look at them with awe, which is probably why some archaeologists speculate that they represent a belief system the artists held. Or perhaps, they are a world view, like the cave of swimmers, found in the Sahara. These paintings are only 8,000 years old, but have given rise to the theory that the Sahara was a place where people used to swim, before climate change turned it into a desert. We may never know.

I asked my girls what they thought the pictures of hands and beasts and swimmers meant. One said: This is me. Remember me. The other said: Spread my imagination. In other words, my girls think these images were drawn so that the artists could make their mark, record and share their worldview and be remembered, which I believe is why people create today whether it is images or words.

Science research website, Greater Good asked seven artists: Why do you make art? And they got the same response as the ones my junior school girls gave me with a couple of additions/variations:

Making art for fun and adventure; building bridges between themselves and the rest of humanity; reuniting and recording fragments of thought, feeling, and memory; and saying things that they can’t express in any other way.

When they asked Hip-hop artist, KRS-One, he said:

Put a writing utensil in any kid’s hand at age two or three. They will not write on a paper like they’ll later be socialized to do, they will write on the walls. They’re just playing. That’s human. Graffiti reminds you of your humanity, when you scrawl your self-expression on the wall.

Which is so true. The ancient images were drawn on the wall. They are self-expression and remind us of our humanity, which is why they are so moving. Interestingly, hurried scrawled graffiti has been found on ancient monuments, and on the walls in Pompeii. And, in Rome on a church wall, the first words of Italian graffiti, or Vulgar Latin, were written, written like a response, in the vernacular, representing the ordinary person’s thoughts. Today, graffiti is shorthand for unsolicited markings on a private or public property and is usually considered to be vandalism. Yet, some of it is breathtaking and elaborate. There are three categories of graffiti: Tourist graffiti (‘John wuz here’), inner-city graffiti (tagging and street art), and toilet graffiti (latrinalia) described in a fabulous Atlantic article. Graffiti is a way of people contributing to the conversation like when people leave their comments and links below.

As is painting, so is poetry

The Roman poet Horace ut pictura poesis (as is painting, so is poetry) made the link between word and image, which has kept the art world busy for centuries. Aristotle’s theory of drama considered the balance of lexis (speech) and opsis (spectacle) in tragedy. So we can see that ancient theories of memory use words and images, which no doubt inspired the more modern and controversial Dual Coding Theory, which says that when someone is learning a new word, if a meaningful picture is given alongside it, the learner will retain it more easily than if it didn’t have an accompanying picture. This is reminiscent of the ubiquitous meme: lovely quotation, lovely image, shared experience, which has a gestalt feel of something meaningful.

Hieroglyphics

The first written language was a language of images –  the Hieroglyphics. However, the appreciation of their meaning was lost until the decoding of The Rosetta Stone which took so long because the code breakers they thought they were decoding images. It was only when they realised that the Hieroglyphics were a language and needed to be treated as such, did they decode the stone.

Like all languages, Hieroglyphics are an organised form of communication because you can’t build something as grand as the Pyramids without communicating clearly and communication is a way of advancing humanity. However, Hieroglyphics began as decorative symbols for priests – a gift of sacred signs given from the God Thoth – and were used to record the meaning of life and religion and magic. These were too elaborate for merchants, who adopted a simpler version to preserve their transactions, until Hieroglyphics fell out of favour for the more practical cursive Coptic script, which gave way to Arabic and Latin, languages we recognise today, in which communication was preserved and recorded to enrich future generations.

Images reward us

Research, particularly in the field of neuroesthetics, which is how the visual brain appreciates visual art, shows us that art is a rewarding experience. It is not necessarily the message itself which the viewer finds rewarding, it is how it is delivered. That is to say, it is it is not what is painted, it is how it is painted that lights up the brain’s reward centre. And, we prefer images to photographs, because the brain is free to interpret meaning even though it ultimately prefers to see a representation of what is in nature. And why wouldn’t it?

The asethetics of nature

In nature we find so many pleasing patterns. We also are attracted to art and people who are asethetically pleasing. The golden ratio is a pattern which appears in nature and has been used in art, as has symmetry. The most beautiful people have symmetrical faces and the most average facial features. We are naturally attracted to beautiful people in paintings and real life.

And, we are also influenced by them, which marketers have long recognised. They use lovely images to wrap their products in knowing that us consumers will be more willing to consume something which looks beautiful. This is known as the art infusion effect.

It is the same for newspapers, pictures sell more copy. The Illustrated London News was created in 1842 and had 60,000 subscribers in that year alone, after someone realised that newspapers sold more copies when they had pictures in them, especially ones which showed a face or place. But it wasn’t until 1889 that photographs were used in newspapers.

Images online

And so it is online, Jakob Nielsen says that users pay close attention to photos and other images that contain relevant information but will ignore pictures used to jazz up web pages. Stock pictures of people in business situations get ignored but pictures of people who write the blogs or work in the companies get studied 10% longer than their written biographies which often accompany any photograph. If you are selling a product you need high quality photographs which users can inspect and compare.

Users want to be educated by the images and find out things which is ultimately why they are on your website. Edward Tufte has written extensively about excellence in statistical graphics and visualising data. His says that users are sophisticated individuals so:

Give them the greatest number of ideas, in the shortest time, with the least ink, in the smallest space.

There is no need to dumb down. When a graphic is well created, patterns can be seen and understood on different levels.

In a great talk for An Event Apart, Designer and Developer Advocate at Mozilla, Jen Simmons looks offline at magazines for inspiration and remembers how there was much experimentation and creativity online until everyone adopted grids and fell into a rut. She also outlines ways of using responsive images, for leaner, faster pics, and highlights new cool and practical uses of imagery with the latest tags from W3C.

Images are communications which have the power to change us. Here are some:

Content aside, the urls are precisely named to drive traffic via social media.

However, if all else fails, talk to your user and learn all about what they are looking for, before you share your beautiful art.

[Part 3:Web design: Getting to grips with your user’s experience]

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Web design (4): Being content with your content

desktopetc

A collaborative medium, a place where we all meet and read and write.
– Tim Berners-Lee

[Part 4 of 7 : 0) intro, 1) story, 2) pictures,  3) users, 4) content, 5) structure, 6) social media, 7) evaluation]

A website should be looked after and tended. It is not enough to create a great layout and visuals, you need to look after the content and have a strategy for keeping your website in great shape.

Content Curation

The terms curation and curating content are bandied about a lot. I like them because it emphasises that you have to take care of your website or app content, like a curator in a museum would.

In any exhibition, every artefact is linked and relates to the others so that a story is told as you work your way through the exhibition. The curator has spent a lot of time and effort creating an experience. And, so it is with the content strategist. Every piece of information on your website has to be relevant to your brand, message, themes, and communication plan, which all link back to the overall reason your website exists: What is your website for?

In her book Content Strategy, Erin Kissane advises using detailed written recommendations, a content style guide and templates, for each page and wireframe within an information architecture. This is so the people involved in generating or curating the content can do so in a way which produces:

  • A site wide consistent tone of voice.
  • A clear strategy for cross linking content site wide.
  • Integrated content.
  • Skillfully used social and community input.
  • Accessible and usable multi-media content.

Years ago when I was in charge of my first website (‘Hello World!’), I asked someone if they would write a page or two for new arrivals to our lab. The resulting information was good and useful, but I rewrote some of it to keep the tone of the site consistent.

The person who had produced the original information, was so offended, she didn’t speak to me for a while, and there was bad feeling all round. Now I see that I was just curating my site. Had I been wiser and more experienced I could have offered some guidelines in the way newspapers and magazines have an in-house style guide. Little did I know.

Wikipedia, has got to be the largest example of great content co-creation. Anyone in the world can contribute but the end result is one of a specific style and layout. A user can land on any page and feel that it is consistent and written in a similar way. There are several pages of instructions to ensure this look and feel, so that Wikipedia doesn’t ever feel like a hodge-podge.

Interestingly enough, if you land on page when the content guide has not been followed, say for example that the page is missing secondary links, then a banner at the top of the page will flag this deficiency up. This immediately allows the user to make a decision as to whether or not to use that information, and this leads the user to feel that the page is a work-in-progress. Overall it is does not impact on the reputation of Wikipedia. The user still trusts Wikipedia.

Responsive Content

Looking at content and studying each word, is for those wordsmiths who love words. It requires good editorial attention. Therefore, it is worth hiring someone who can work from the beginning with information architects and stakeholders to work out taxonomies and structure so that the content guidelines and recommendations fit together beautifully.

Karen McGrane states quite clearly on A List Apart, that responsive design won’t fix your content. She has seen many a project fall apart at the end when people create beautiful fast responsive websites which serve up the same old content. No one has evaluated and redesigned the content and thought about how it will look on various devices.

Indeed usability guru, Jakob Nielson, feels the same way and in his mobile design course advises the designer to cut features and content, so that information and word which are not core to the mobile use case can be cut and all that secondary information can be deferred.  If the user wants an in depth conversation, they know that they can go to the desktop version for all the extras.

Best Practices for Meaningful Content

Usability.gov provides a content strategy best practices list that you can use to question each piece of content. Does it:

  • Reflect your organisation’s goals and user’s needs and overall business message?
  • Use the same words as your users?
  • Stay on message, up-to-date and and factual?
  • Allow everyone to access it?
  • Following style guides?
  • Allow itself to be easily found internally and externally?

Persuading the user

Ultimately, with content, what we are trying to do is to persuade the user to buy our product, or take some action, like donate money. We can’t afford to bore our users and waffle on. We carefully craft our conversation and entertain them.

Colleen Jones in her book Clout: The Art and Science of Influential Web Content says that this has always been done with rhetoric, which is now a bit of a lost art which we need to regain. For, ultimately, rhetoric is the study of  human communication.

We are communicating our message, our story, and we so we need to make sure, as Kissane says, that we: Define a clear, specific purpose for each piece of content.

We need to get to the core of our message.

No Lorum Ipsum

In a great article on AListApart.com, Ida Aalen talks about getting to know what the core information is of a site and then designing around that. She uses the example below, taken from the Norwegian Cancer Society’s lung cancer webpage to demonstrate that there is a lot less needed on a page than stakeholders think. She calls this designing around the core, and if you design around core content and message rather than all the bits and pieces everyone feels should be mentioned on the homepage or elsewhere, then the design itself is very easy to do.

"Identifying

With the content in place, no one is designing pages full of the Lorum Ipsum or Hello World text and decisions are made as to where and when each piece of information is put and links to the next.

Aalen has found that designing this way has led to increased user (or audience) engagement and increased revenue generation. This is because the audience can do things more easily and quickly. There is no extraneous content distracting them from their goals and the business goals, and content becomes a business asset.

Content Marketing Strategy

Once you have all your sharp content, it becomes easier to create a content marketing strategy, which is a different process to your content strategy.  This was one is solely concerned with encouraging your audience to engage. Social media is a wonderful tool, but no one really knows how it works, which is why you need a good marketing plan.

Well crafted content is too good not to be shared. But first it needs to be structured.

[Part 5]

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Maslow’s hierarchy of social media

Maslow's Social Media Hierarchy

The above image has been doing the rounds for a while, because it is an interesting premise to consider: Does social media fulfill a human need? If so, what better way is there to ponder this question than with Maslow’s Hierarchy of Needs?

When we look at why the most popular social media apps were invented, it was because they were answering specific needs. Needs which had arisen and were fulfilled because the Internet compresses time and space to create an environment of sharing:

  • Flickr was invented to share photographs online.
  • Instagram was invented to create polaroid style pictures for sharing.
  • Facebook’s originated because people wanted an online Harvard student network and some say because Mark Zuckenburg wanted to invade peoples’ privacy.
  • LinkedIn got started as an online business networking tool.
  • Twitter came about as a way of sharing SMSs to lots of people simultaneously.
  • YouTube was invented, so the story goes, so that a group of people could share videos of a wedding they had all attended.
  • Pinterest was created so people could save and bookmark all the lovely pictures they found surfing the Internet.
  • WordPress was invented so that people could easily blog online and have lovely pages without having to learn html/css.

Each one of these solved a need, which is why google+ did not become the next big thing in social media. Former Google employee Chris Messina says that whilst it was a good idea to stop Facebook’s major marketshare, google+’s only goal was to replace Facebook, and without a specific need to address, google+ tried too hard (and failed) to be everything to everyone.

What everything is to everyone is impossible to define, as we are constantly changing and adapting, which is why social media does not fit into Maslow’s Hierarchy in the way the image portrays.

Maslow said that humans begin at the bottom of the pyramid and then work their way up. So, once the need for food and water is satisfied, shelter is next, and so on. But, this is not how social media works. So, once I have created my identity on facebook, I don’t move up to the level of twitter for self-esteem. We use multiple social media channels simultaneously, so today when I finish this blog I will publicise its existence on facebook, twitter, google+, etc.

Instead, I believe that we have a fundamental human need to be seen and heard, valued and accepted, and our greatest need when it comes to social media is to share our human experiences good and bad, happy and sad, in order to make sense of them, and to feel connected. This is demonstrated by why the channels were invented in the first place. So, it is not the social media channel, the how we share, which should be fitted into Maslow’s hierarchy, it is what we share that fits into this pyramid.

Last summer, I went to the London Content marketing show which was packed full of great talks, which the audience tweeted throughout the day #contentmarketingshow. I listened to many talks about what types of information people share and what is the most popular type of information. As I took notes, I realised that you can categorise the information which gets shared most into the various levels of Maslow’s hierarchy of needs:

  • Physiological: Information that make users fearful or angry is shared more often than information which makes them happy, because we all need to feel physically safe and we have that neanderthal fight or flight thing still going on.
  • Safety: Information that helps others and is useful is shared informally or in a formal context such as online educating and learning for the workplace or the classroom, because we all like to feel safe and education is one way of ensuring our safety.
  • Social: People share information about their identity – likes and dislikes, in groups or individually, because we all want to be seen and heard, and to belong and feel loved.
  • Esteem: People share information as social currency: they look cool, they have the latest yoga pants or they have a skill, they blog about something they are knowledgeable, and can influence others, or they wish to be perceived as an influencer, because we need in society to respect ourselves and we like to respect and follow others.
  • Self-actualization:People like to share compelling narratives – anecdotes, stories, pictures, quotation which have helped them grow or to they share to encourage others grow.

And, there is another category of information, which is one of surprise. The type of information which is shared more than anything else on social media is surprising information – in the form of stories, short videos, images, apparently, we all seek that twist in the tale.

Maslow added a similar category after he had completed his pyramid. He called it the self-transcendance or spirituality category. He put it at the top of the pyramid but stressed that it could go hand in hand with the lowest of needs such as food and water. Surprise does help us to transcend/forget ourselves or to see things in a different way.

Life coach Tony Robbins in his research refers to this as variety and say that although humans need certainty (Maslow’s physiological and safety needs), they also like variety and surprise. We crave new stimulus, to take us out of ourselves, to be lifted up and make our day.

And for me, this is the best bit of social media. Social media can make our day and lift us up. I believe that the person who drew this image thought that too, and gave social media the authority of Maslow’s hierarchy. Used correctly, social media can be a fast way for us to transcend ourselves and feel part of something bigger as we climb up our pyramid of needs.

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Social media security: Sharing is caring?

social media pic

Recently, YouTube prankster Jack Vale searched the closest posts on Twitter, Facebook, and Instagram to his current location and introduced himself to the people behind them.

The resulting video is really interesting. Most of the people were amazed that a random stranger knew so much about them and one man even felt threatened enough to say he would call the police. Yet, all of the information Vale had ‘on’ this man had been put into the public domain by the man himself.

The dicotomy of people wanting to keep their personal life personal whilst posting it all online shows that we are still on a learning curve when it comes to sharing via social media.

In the past users may have been posting and inadvertently geotagging their location, but as Wikipedia says, enough celebrities have been mobbed at a specific location after posting online and, ebay sellers have had stuff nicked whilst on holiday, to make even the most security unconscious user turn off the location tagging on their smartphones.

When I lectured IT Security, I would use Jose J Gonzalez’s example of teenagers not practising safe sex as analogy for users compromising system security. Everyone wants to practice safe interaction but when the moment arrives, circumstances, time pressures, and the thought that others are getting on down without worrying too much about the consequences, causes safe practice deviation.

The teenage sex comparison was useful when we were worried about users inadvertently breaching security systems. Nowadays the worry is more about users themselves becoming the target of a security breach. What is a useful analogy for that?

I have given many a lecture saying don’t share your address, your phone number, date of birth, place of birth, mother’s maiden name, favourite pet, first job, etc., all things that are asked by systems and are used to create user accounts online. This information is often used to hack accounts and in a worst case scenario, identity theft. But today, in the brave new world of social media this advice seems quite quaint. A quick Google+ about and how much of this info is revealed?

The problem with social media is that we are sharing and caring with our friends who know all this information already, so why not have it online? Facebook is always telling me that I won’t forget another birthday if I use the relevant app and let others know when I was born too. Great! It only gets a little weird when complete strangers come up to you in the street and wish you ‘Happy Birthday’.

We are human, we want to be heard, we want to bear witness, we want to share. I know. When my daughter was born with kidney failure and it was super difficult for a very long time, I kept a blog to explain things to friends and family, and to myself. One day she might not thank me for the overshare. But hopefully, she will acknowledge that I stopped well before I typed: ‘Today, J got her first bra.’
And also, before each post, I thought carefully about an older girl reading her history online. I vetoed some media coverage of her which to me was insensitive. My imagined perception of her comfort with what was shared was more important to me that day than the help someone might have gotten from reading that article about her. Who knows though? As someone growing up in a social media world perhaps she won’t feel about privacy in the same way I do. I have blogged before that information is power but it only becomes powerful when you wield it. And you might ask why would anyone? And how could they use certain information? If people know things about you, so what?

When I had breast cancer, a few of my friends said: ‘Oh Ruth, why don’t you keep a blog about breast cancer?’. But, I didn’t want to share. I didn’t want anyone thinking about my breasts. I didn’t even want to think about my breasts. Even now typing ‘my breasts’ makes me blush (my breasts, my breasts, my breasts). But at the same time, reading other peoples’ blogs on breast cancer helped me in so many ways. Their sharing was caring. Some of those people were so candid and funny, they brightened my dark days. Did they overshare? I don’t think so, they shared what I wasn’t willing to, but that wasn’t oversharing, to me that was bravery.

The boundaries online are as fuzzy as they are in real life, except, as I have blogged before, in real life we know exactly who our audience is, and online it is hard to know to whom we speak and even more difficult, is being conscious of what exactly we are putting out there, if we are not at least a littlebit tech savvy.

The psychological acceptability that has traditionally accompanied system design, especially in IT security, which involves good usability, feedback, system transparency, and a sense that users are responsible for what they do, seems to be intentionally blurred on social media.

In an article on www.national.ae from 2010 Mark Zuckerberg is described as ‘Dr Evil’ for encouraging the thinking that privacy is an old fashioned concept. It mentions too that the Facebook privacy settings change all the time so that users have a hard time keeping information private. In contrast, Zuckerberg’s quotes on thoughtcatalog.com, make him sound completely naive and just idiotically ignorant of the need for user safety and security.

Knowing ourselves what to keep private can be a hard call and can change from day to day. However, not empowering the user to take personal responsibility for feeling safe and secure (the base level in the pyramid of Maslow’s hierarchy of needs) is irresponsible. Social media moguls have a duty to make this really easy for everyone so that when a user presses that post button, they know what they have posted and who is reading it.

Until that happens, Jack Vale has definitely got me thinking about what I share on Facebook, and I have changed a few settings so that I feel more comfortable.

Sharing is caring, definitely. But, in the heat of the moment, a deep breath and a little bit of safety compliance never did anyone any harm.