Productive or Experiential? Human-Computer Interaction: Dialogue, Conversation, Symbiosis (5)

[ 1) Introduction, 2) Dialogue or Conversation, 3) User or Used, 4) Codependency or Collaboration, 5) Productive or Experiential, 6) Conclusions]

Recently, I met up with an old friend and as we reminisced about our university days, she wondered if I still went about asking people really nosy questions. Now, I don’t exactly remember asking people really nosy questions, but I do like things to make sense and in my experience, people like to fill in the gaps in their stories and show me things because they know I care.

That said, back in April, I was in Naples where a man came out of his booth to ask me to stop staring at his funicular. I told him that he shouldn’t have it out in public if he didn’t want me staring at it. I remain very pleased to have managed that in Italian, though I still can’t understand why he was so upset about my admiration.

Italian funicular employees aside, I still believe as I have said here many many times before, we all want to be seen, we all want to be heard, we all want to matter. We make sense of ourselves, of others, and the world around us with stories. And, we do this even if we are not trying to write software, we are doing it to tidy up ourselves and our minds.

The thing is though, I thought I went into computing to get away from humans but really all I have done in my job is gravitate towards people to ask them about their life experiences to figure out how technology could make their lives easier, faster, better.

So, I was taken by HCI Professor Brenda Laurel’s division of what software does for us. In her book Computers as Theatre, she said that there are two types of HCI :

  1. Experiential computing for fun and games.
  2. Productive computing which is measured by outcome or seriousness with implications like writing a book and transmitting knowledge.

This chimes with anthropologist Lionel Tiger’s descriptions of designing for pleasure (experiential) or designing for achievement (productive).

But, don’t we do both? If something is designed well and is pleasurable to use, doesn’t it increase our productivity? Isn’t that what Apple has been super successful at doing with aesthetics, discoverability, and user experience? And, isn’t that the point of gamification? To make not fun things fun.

I’ve always wanted to help humans harness the power of computers, to help make their lives easier by automating the grunt work to free up more time to be creative in. I know that creativity is our life force. It keeps us expanding. It keeps us young. And like, J C Licklider, I believe that the best collaboration of computing and humans is a creative one of collaboration not codependency.

I have blogged about eliciting knowledge for web design as a way to get all the information a designer might need. And, my favourite part has always been shadowing people at work. I have done this round building sites, on bridges, chemical factories, exhibition centres, architects offices and half-built apartments, steel rolling mills, print factories, and people using mobile phones . I love to see what happens a day in the life of people doing jobs I will never have the opportunity to do. I am fascinated by people.

Ever since the first time I was in charge of changing some software, which involved users needing more fields in a database, I have loved helping people with their tech. However, simple this job was, it was my first insight into seeing how the database was there to be manipulated by the user to give new insight into the information they had. Nowadays we tell stories with databases. But, the database most always serve the user not the other way round. I think we forget this sometimes.

When I worked in the field of artificial intelligence, I purposely put errors into various parts of a knowledge based system. The idea being that the test cases I wrote to find my errors should uncover other similar errors which were there inadvertently. It needed extensive training for a user to understand what the system was calculating so that code was precious and had to be error free. And, if it needed to be changed because things are always changing in the real world, it needed a computer scientist to add more code. This I didn’t like so much. This was not empowering. Here the user and computer scientist served the code, not the other way round.

Also, it was difficult to model and represent things which experts knew inherently. So, in the case of the exhibition planning, the software I worked on used a constraint solver which could easily allocate the correct sized booths with required utilities such as electricity and water, but it couldn’t easily model or reason with exhibitor A wanting to be by the door, or not near exhibitor B, without a human. This is a common problem also for dinner planning for fundraisers, so I am told. The software has to be told the nuances of human life, but you don’t want to hard code it, as it is forever changing, which is why you either need a human, or you need a super good graphical user interface otherwise it is quicker by hand.

For a while I thought 3D applications and visualisation were the way forward especially in bridges. Bridges are enormous, last a long time, and information gets lost and the data needed to understand them is extensive, so why not visualise it. I got very excited about augmented reality, to overlay a bridge with plans, original ones, proposed changes plans. It was much harder to do back then as you needed to measure and calibrate the exact camera angle with the AR software in order by hand to overlay the original view (i.e. the bridge) with all the extra information (plans, proposed changes, future behaviour). I remember being out on a bridge for ages fiddling away. However, these days it would be much easier if you use an app you have written on the phone and it’s native camera.

But still inputting new information is not easy, especially on a mobile phone in 3D. I was playing games this morning on my mobile phone and I had trouble putting pizzas in boxes using 3D direct hand manipulation. More functionality equates to more complexity and constantly changing instructions which can be clever but requiring a learning curve as it not always intuitive, but if you are having fun, like I was, then I didn’t mind the learning curve, if it’s not fun, then we all need to be aiming for simplexity.

Experience impacts productivity and why wouldn’t it? Websites and apps are are a bit like designing a self-service instrument. As a user you figure out what is going on yourself. The better and easier it is to figure it out, the more likely you come back and the more you enjoy yourself. If not you will go elsewhere, where someone is listening, who wants to hear your story, to make you feel that you count and that your experiences matter. As Danielle La Porte said:

Design is love.

And what is love if it is not the best experience? Experiential HCI makes everything better. Let’s share the love!

 

[Part 6]

Codependency or Collaboration? Human-Computer Interaction: Dialogue, Conversation, Symbiosis (4)

[ 1) Introduction, 2) Dialogue or Conversation, 3) User or Used, 4) Codependency or Collaboration, 5) Productive or Experiential, 6) Conclusions]

The fig tree is pollinated only by the insect Blastophaga grossorun. The larva of the insect lives in the ovary of the fig tree, and there it gets its food. The tree and the insect are thus heavily interdependent: the tree cannot reproduce without the insect; the insect cannot eat without the tree; together, they constitute not only a viable but a productive and thriving partnership. This cooperative “living together in intimate association, or even close union, of two dissimilar organisms” is called symbiosis. (Licklider, 1960).

The above quotation is from JCR Licklider’s seminal paper Man-Computer Symbiosis (1960). I had to grit my teeth as he kept going on about man and men and computers. To distract myself from the onset of a patriarchal rage, I decided that I needed to know the precise definition of seminal. Google gave me seed of semen.

The original meaning of the word computer actually means a person who did calculations, like women in 1731 who ran a household and were advised to be clever with their husband’s wages, and whilst I am wondering about who is the tree and who the insect in this scenario of man-computer symbiosis, I am thinking that it really isn’t a good idea to aspire to have computers and people functioning as natural living organisms who cannot survive without each other. I love technology I really do, but the idea that I cannot function without it is, at the very least, disturbing.

We got a new boiler the other day complete with a smart thermostat. The smart thermostat uses an app now installed on everyone’s phone along with our locations activated to see if we are home or not and the thermostat uses the information and corrects the temperature accordingly. It will also build up patterns of our daily routine what time we get up, have a shower, take a bath, etc., so that it can be ready for us. But, only if we are home and have our phones charged. Thankfully, there are buttons on the thermostat if the WiFi goes down, apparently the earlier versions didn’t have them, and we can also log into a web browser to make changes to its routine.

Theoretically I should be thrilled, it is better than my Fitbit asking when my period is due so that it can tell me when my period is due – and since that blog, I have been given Google adverts for different sanitary products, I told you so! – or Google Nest which needs you to tell it how you want your house to run rather like my Fitbit. And, I do like data and patterns so I am interested in what it collects and what it does and if it is clever enough to respond to a cold snap or whatever.

But old habits die hard, so far we have got out an old room thermometer to check if the smart thermostat is measuring the temperature correctly as it seemed a bit high. It was right. (Just checked it, it says 25.8c the room thermometer says 22.8c quite a big difference) I guess I have just worked in computing too long and I have technology trust issues. If the Sonos is anything to go by when the WiFi goes down we are completely without music, well digital music at any rate. Last time, we got out the guitar and turned into the Vonn Trapps, I am not even joking. The alternative would be to keep other music formats and a player. But that idea doesn’t do a lot for me, I am more of a donor than a collector. I hate stuff filling up my space.

When I reader Licklider, I am reminded of ubiquitious computing rather than any other technology. I know I would rather my tech be ubiquitious than making me feel codependent on my mobile phone. All these apps for my heating, my music, my blogging, my Bikram, my electricity, my gas, it is slowly but surely turning into the precious and I feel like Gollum. I worry about my phone and can’t stand anyone touching it. Whereas ubicomp had the idea of one person, lots of computers interacting with, if I was doing it, the physiology of a person and making changes accordingly, rather than with the person’s mobile phone’s location, which strikes me as being a bit simplistic and not smart at all. (Just ‘cos you call it smart doesn’t make it smart.) And, then collecting and sharing over the Internet which causes us all to have the symptoms in the above codependent link – my phone does make me anxious and I try to please it all the time. I am forever staring at it and hoping it is doing ok, and I don’t like that feeling.

I have spent a lot of time writing about what social media can do for us, and how we can feel connected. But, in this scenario when it is not other people and it is an app, or sometimes it is other people via an app, if we are not in control, we become disconnected from ourselves and then we become addicted to the app or to the person. We give away our power and our data. The problem with these apps is that we have no control and we are barely a factor in the design. Our mobile phone is the factor in the design and it trains us to be codependent, addicted, anxious. Warmth after all is the bottom rung of Maslow’s hierarchy of needs and I am staring at my bloody phone hoping for the best. This is not symbiosis, this is codependency.

But back to Licklider and his seed of semen paper, a lot of what he was trying to imagine was probably about cooperation or collaboration of the kind I have blogged about before: a space of solutions to explore, with the computer doing the grunt work and the human doing the thinking. And, I believe it is possible to do that even with apps.

In a post, David Scott Brown, looks at what Licklider suggested in Man-Computer Symbiosis and what is possible today: shared processing, memory, better input-output, different languages, etc. And, I would add, in fields where the language is precise and limited, for example, Trading think about: buy, sell, high, low, and often over the phone so applications of AI are useful and will be able to do all sorts. All the data and conversations can be recorded and used and mined. It is extremely exciting, and memory and storage is it seems infinite which would make Licklider’s mind boggle.

As an undergraduate I had to learn sparce matrices, memory was something not to waste, it was expensive. In his paper, Licklider says:

The first thing to face is that we shall not store all the technical and scientific papers in computer memory. We may store the parts that can be summarized most succinctly-the quantitative parts and the reference citations-but not the whole. Books are among the most beautifully engineered, and human-engineered, components in existence, and they will continue to be functionally important within the context of man-computer symbiosis.

Imagine his face looking at the data centres all over the world storing memes and cat pictures and abusive tweets repeatedly without checking if they have already been saved, without indexing, without any sort of check on redundancy, an endless stream of drivvel. I am sure even Tim Berners-Lee wonders sometimes about the monster he has created.

And, books take so long to write, beautifully engineered they are, we lose ourselves in them and learn from them, they take us out of ourselves in the same way our phones do, but we are addicted to our phones and to our social media to that little hit of dopamine that social media gives us, which our books don’t always do. Books are work and we are passive whereas on our phones we feel active, but because our phones are controlling our homes and training us to be codependent and anxious and powerless, it is a vicious circle of more phones, fewer books.

In these times when I look at where we are going and I am not feeling good about it, like Licklider I turn to nature, as the best designs are in nature. I also look to the wisdom of yoga. So this is what I have:

When a bee gathers pollen, it also gathers a small amount of poison along with the pollen, both get transformed into nectar in the hive. The yogis say that when we learn to take negative situations and turn them into wisdom, it means we are progressing, and becoming skilful agents of the positive.

So, even though I worry about what happens when my whole life is literally on my phone and the world’s nature reserves are all full of data centres which contain every last terrible expression of humanity, and we are so disconnected from the nature around us that the oceans are filled with plastic, and many of us are in offices far away from the natural world staring into our bloody phones, and many of us do it to create technology. Surely we can create technology to change where we are. If we want a symbiosis we must make a human-planet one not a human-computer one. I don’t care what my Fitbit says I don’t want any technology in my ovaries thank you very much.

So, with that thought and the amazing technology I have at my fingertips today, I want to share an animated gif of my cat drinking from his water fountain. Licklider said:

Those years should be intellectually the most creative and exciting in the history of mankind

And, they are. I remain hopeful that we can collect enough data on ourselves to become self-aware enough to transform it into wisdom and create something better for all humanity and our planet. In the meantime I will be enjoying watching my cat have a drink of water and I am sure Licklider in 1960 would have been just as amazed too to see my cat drinking from the fountain on a phone more powerful technologically and psychologically than he ever could have imagined. It remains to be seen whether this is progress or not.

[Part 5]

Virtual Presence: Where do we go when we go online?

Steve Mann, Augmented Reality Man

I spent most of Sunday morning staring into the eyes of spiritual teacher Eckart Tolle. I was in my garden in London and he was at home in Vancouver giving a SoundsTrue webinar on The Power of Presence. Tolle was demonstrating to me and the other 100,000+ people on the webinar that it can be useful to connect with another human being who is free of mind, even on a screen.

Tolle’s demonstration of thought-less presence was a continuation of The Power of Now in which he discusses that we only have the now. Nothing happens in the past or future, our senses, perceptions, feelings and thoughts all make up the now. He extended this on Sunday by defining presence as being aware of ourselves as a perceiving consciousness deep in the essence of now.

And this, reminded me of a question I have been pondering for some time now: Where do we go when we go online?

As Tolle talked about the surface of now whilst I was staring into the screen at him, I was conscious of the external world outside of me and my focus on him on a screen, that is to say I was peripherally aware of the garden I was in, I could hear the birds tweet, the traffic go by and what he was saying all at once. Then, when he was telling me to feel my breath and my inner body aliveness I focused completely on my presence whilst Tolle said that I was entering the now, the external or surface now, and then the internal or deep now of my unseen thoughts and feelings.

And, this was all working until I began to wonder about presence, our physical presence like mine in the garden, and our virtual presence when we are connecting to the Internet at which point I missed what he was saying, I was off wondering:

Where do we go in the space? Is it a connection to our own thoughts and inner fire as I discussed in Lighting the Fire and The Space Between Us? Is it a connection to a collective consciousness as Jung believed and as Deepak Chopra believes? Or, is the Internet an external world of ideas as Plato postulated?

Tolle during his webinar mentioned that when he introduces language to describe presence as consciousness it creates a duality which reminded me of Decartes and his theory of Cartesian Dualism of the mind and body as separate. But, some scientists and artists don’t feel this way and think that our embodiment needs an upgrade as our bodies don’t keep up with our ever expanding technology which expands our minds.

The Internet is a medium which expands our capacity for thought, for ideas, for information and it demonstrates perfectly how the medium is the message. This medium – the Internet – expands us and influences how the message is perceived and so, creates a symbiotic relationship.

We talk about going online or being online. And when we talk about the Internet, which after all is just a network of computers, we talk about it as a space which we navigate, we surf, we go back or forward in. Is it a mental space for us? If so what happens to our physical? Where is our presence?

I have been online and had access to the Internet for over two decades now and I have often gotten lost online – not so much in hyperspace – but lost myself completely, lost all sense of time and space, or specifically an idea of where I was, during say a unix talk which would split the screen in two and you could see both sides of the conversation, or during chats on Facebook Messenger, or DM on Twitter, when both parties have treated this asynchronous feature as a chat in real time. According to Tolle this is because I have identified with, in this case, the chat, I’ve let them/it take me over and I am longer in the now. I have been drawn into unconsciousness to which I would add I have been drawn into the collective unconsciousness. But then most of us have had this experience when reading a book or in the cinema well before we all went online.

Research into literary realism – a 19th century art movement which we might call sociology nowadays – has established that human comprehension and language cannot encompass reality in its entirety. We may have a partial understanding which comes from our experiences and senses in the now, but most of what we understand is largely based in concepts, or mental representations.

So, since we are limited by our senses, perceptions and feelings which make up the now, it makes sense that we are easily led and go elsewhere, we fall into the collective unconsciousness. A while back I talked about flow, and the gap and falling into other people or into an online video, or argument in the Moments in modern technology blog as I couldn’t quite figure out if technology was causing us to miss moments or not – were we absent or present? Tolle says that being conscious of our presence in a moment is the way we feel super alive. Being taken over by thoughts and triggers is being absent.

In the field of literary theory, absence and presence has long been debated and understood that people can be made to believe that they are somewhere they are not, or in the presence of people and objects that do not actually exist. Our suspension of disbelief as Coleridge put it whilst reading text on a page, allows us to go online and enter virtual spaces.

Virtual architecture and design creates social norms in virtual spaces which affects how people use and communicate in a given space for they follow the cues offered. So, if an online group meet in a virtual lecture with a lecturer at the front they will behave quite differently to say if they meet in a virtual coffee shop, and it will impact how a student learns.

As I said in Games,Storytelling and Ludology, the more the environment demands of us, along with giving our senses all the information they need – sight, sound, touch (haptic feedback) the more complete it feels. And our minds, don’t really know, or care if it is real or not.

Sculpted virtual environments aside, even in text-only chats, we still lose ourselves online. I believe it is our desire to connect and experience and be experienced which really drives our minds, not the technology. It is our willingness to want to reach out. We are hardwired for connection and shared experiences are a quick way to connect. As Tolle says: When you are really present you are not looking past or future or comparing you are no longer a person… you and the now are one and the same… you can understand experientially or conceptually.

The yogis says that experience can be Nirguna (formless) and Saguna (with form), and I see now that this means, if we give it form, we break it down conceptually and then it is just a partial understanding. A formless experiential experience expands us and influences us.

I think that is what we do online, we experience experientially in the now, and when we come back from online, like on TV after an ad break, a presenter will say: Welcome back, as if we’d been somewhere, perhaps it is then when we interpret conceptually.

If we, as Tolle recommends, learn to cultivate a stillness inside us against which everything happens then it is will be easier to retain a sense of self online, a sense of presence, and our virtual and physical will be aligned.

However, if you are like me, I lose myself everywhere and anywhere and yet I am often told by people that I have great presence, just be reassured I’ve gotten lost a million times online, but I always find my way home.

The ghosts of AI

I fell in love with Artificial Intelligence (AI) back in the 1990s when I went to Aberdeen University as a post-graduate Stalker, even though I only signed up because it had an exchange program which meant that I could study in Paris for six months.

And, even though they flung me and my pal out of French class for being dreadful students ( je parle le C++), and instead of Paris, I ended up living in Chambéry (which is so small it mentions the launderette in the guidebook), it was a brilliant experience, most surprisingly of all, because it left me with a great love of l’intelligence artificielle: Robotics, machine learning, knowledge based systems.

AI has many connotations nowadays, but back in 1956 when the term was coined, it was about thinking machines and how to get computers to perform tasks which humans, i.e., life with intelligence, normally do.

The Singularity is nigh

Lately, I have been seeing lots of news about robots and AI taking over the world and the idea that the singularity – that moment when AI becomes all powerful it self-evolves and changes human existence – is soon. The singularity is coming to get us. We are doomed.

Seriously, the singularity is welcome round my place to hold the door open for its pal and change my human existence any day of the week. I have said it before: Yes please dear robot, come round, manage my shopping, wait in for Virgin media because they like to mess me about, and whilst you are there do my laundry too, thank you.

And, this got me thinking. One article said the singularity is coming in 2029 which reminded me of all those times the world was going to end according to Nostradamus, Old Mother Shipton, the Mayan Calendar, and even the Y2K bug. As we used to say in Chambéry : Plus ça change, plus c’est la même chose. To be honest, we never, ever said that, but my point is that our fears don’t change, even when dressed up in a tight shiny metallic suit. Nom du pipe!

We poor, poor humans we are afraid of extinction, afraid of being overwhelmed, overtaken, and found wanting. True to form I will link to Maslow’s hierarchy of needs and repeat that we need to feel safe and we need to feel that we are enough. Our technology may be improving – not fast enough as far as I am concerned – but our fears, our hopes, our dreams, our aspirations remain the same. As I say in the link above, we have barely changed since Iron Age times, and yet we think we have because we buy into the myth of progress.

We frighten ourselves with our ghosts. The ghosts which haunt us: In the machine, in the wall, and in our minds where those hungry ghosts live – the ones we can never satisfy.

The ghost in the machine

The ghost in the machine describes the Cartesian view of the mind–body relationship, that the mind is a ghost in the machine of the body. It is quoted in AI, because after all it is a philosophical question: What is the mind? What is intelligence? And, it remains a tantalising possibility, especially in fiction that somewhere in the code of a machine or a robot, there is a back door, or cellular automata – a thinking part, which like natural intelligence is able to create new thoughts, new ideas, as it develops. The reality is that the guy who first came up with the term talked about the human ability to destroy itself with its constant repeating patterns in the arena of political–historical dynamics but used the brain as the structure. The idea that there is a ghost in the machine is an exciting one which is why fiction has hung onto it like a willo the wisp and often uses it as a plot device, for example, in the Matrix (there’s lots of odd bits of software doing their own thing) and I, Robot (Sunny has dreams).

Arthur C Clarke talked about it when he said that technology is magic – something, I say all the time, not least of all, because it is true. When I look back to the first portable computer I used and today, the power of the phone in my hand, well, it is just magic.

That said, we want the ghost in the machine to do something, to haunt us, to surprise us, to create for us, because we love variety, discoverability, surprise, and the fact that we are so clever, we can create life. Actually we do create life, mysteriously, magically, sexily.

The ghost in the wall

The ghost in the wall is that feeling that things change around us with little understanding. HCI prof, Alan Dix uses the term here. If HCI experts don’t follow standards and guidelines, the user ends up confused in an app without consistency which gives the impression of a ghost in the wall moving things, ‘cos someone has to be moving the stuff, right?

We may love variety, discoverability and surprise, but it has to be logical to fit within certain constraints and within the consistency of an interface with which we are interacting, so that we say: I am smart, I was concentrating, but yeah, I didn’t know that that would happen at all, in the same we do after an excellent movie, and we leave thrilled at the cleverness of it all.

Fiction: The ghost of the mind

Fiction has a lot to answer for. Telling stories is how we make sense of the world, they shape society and culture, and they help us feel truth.

Since we started storytelling, the idea of artificial beings which were given intelligence, or just came alive, is a common trope. In Greek mythology, we had Pygmalion, who carved a woman from ivory and fell in love with her so Aphrodite gave her life and Pervy Pygmalion and his true love lived happily ever after. It is familar – Frankinstein’s bride, Adam’s spare rib, Mannequin (1987). Other variations less womeny-heterosexy focused include Pinocchio, Toy Story, Frankinstein, Frankenweenie, etc.

There are two ways to go: The new life and old life live happily ever after and true love conquers all (another age old trope), or there is the horror that humans have invented something they can’t control. They messed with nature, or the gods, they flew too close to the sun. They asked for more and got punished.

It is control we are after even though we feel we are unworthy, and if we do have control we fear that we will become power crazed. And then, there are recurring themes about technology such as humans destroying the world, living in a post-apocalyptic world or dystopia, robots taking over, mind control (or dumbing down), because ultimately we fear the hungry ghost.

The hungry ghost

In Buddhism, the hungry ghosts are when our desires overtake us and become unhealthy, and insatiable, we become addicted to what is not good for us and miss out on our lives right now.

There is also the Hungry Ghosts Festival which remembers the souls who were once on earth and couldn’t control their desires so they have gotten lost in the ether searching, constantly unsatisfied. They need to be fed so that they don’t bother the people still on earth who want to live and have good luck and happy lives. People won’t go swimming because the hungry ghosts will drown them, dragging them down with their insatiable cravings.

Chinese character gui meaning ghost (thanks @john_sorensen_AU)

In a lovely blog the Chinese character above which represents ghost but in English looks like gui, which is very satisfying given this is a techyish blog, is actually nothing to do with ghosts or disincarnate beings, it is more like a glitch in the matrix – a word to explain when there is no logical explanation. It also explains when someone behaves badly – you dead ghost. And, perhaps is linked to when someone ghosts you, they behave badly. No, I will never forgive you, you selfish ghost. Although when someone ghosts you they do the opposite to what you wish a ghost would do, which is hang around, haunt you, and never leave you. When someone ghosts you, you become the ghost.

And, for me the description of a ghost as a glitch in the matrix works just as well for our fears, especially about technology and our ghosts of AI – those moments when we fear and when we don’t know why we are afraid. Or perhaps we do really? We are afraid we aren’t good enough, or perhaps we are too good and have created a monster. It would be good if these fears ghosted us and left us well alone.

Personally, my fears go the other way. I don’t think the singularity will be round to help me any time soon. I am stuck in the Matrix doing the washing. What if I’m here forever? Please come help me through it, there’s no need to hold the door – just hold my hand and let me know there’s no need to be afraid, even if the singularity is not coming, change is, thankfully it always is, it’s just around the corner.

 

Sit. Feast on your blogs

My blogging tag cloud generated by wordclouds.com

I have had this blog 11 years now. It feels like a lifetime ago when I first installed WordPress complete with the Kubrick WordPress theme as a place just for me to come and figure out what I thought.

Recently, I discovered my Top Posts for all days ending … which sounds very dramatic and very satisfying, so thought I would look at my most popular top 11 posts of all time and remember how I wrote them. In order of most popular first, here goes:

1) Stalkers in space and Facebook in your face, (February, 2007)

I wrote this blog as I was fascinated by someone’s reaction to me googling them even though everyone else I knew had been online for years and so didn’t mind, but then that was from an era where we decided what to put online, nowadays because of genealogy websites and companies house there is a lot more information in the public domain about a person than they may even realise, anyone can find out anything. The Internet makes it super easy to become a Stalker!

But even now, this blog post gets read by someone everyday, and in the top ten search terms of all time there’s: facebook 1995, facebook, facebook screenshot, old facebook, early facebook screenshots, facebook webpage, facebook 2007

The other three terms are: ruth stalker firth, design pattern, IT security.

I love search terms. They are fascinating. So, I was saddened when Google decided to keep search terms private as I am a total nerd and love patterns (see 3) in statistics and words, which is why I find the above tag cloud completely beautiful. However, I do remember there was a lot Stalker search terms kept coming up and bringing them here.

And, people googling me helped me to decide to put up an About page as I hadn’t had one for a long time. I find About pages really interesting on other peoples’ websites so am thinking that people might want to know more about me. I added a Now page inspired by the NowNowNow initiative and I use it myself. It is like a to-do list.

2) User motivation: Maslow’s hierarchy of needs, (December, 2007)

I remember being very pregnant writing this and I had been already given the news that there was a problem with my unborn child’s kidneys. So, I came here to think about Crannogs and holidays instead of googling renal fetal problems and driving myself mad with worry.

For me, technology is all about people, and humans are the central factor in any design project. Maslow’s hierarchy is a lovely way of organising things from social media (see 4) to chakras, though he only used two women in his sample of people but since women have rarely been written about, I am glad he used two. I can’t find anything better to organise our human experience which is to be felt, seen, heard. Soon I will write about Maslow’s hierarchy of technology.

3) Using patterns to shape our world, (March, 2007)

I’ve long been excited about patterns. In my PhD research I looked for patterns in my big data and graphical-user interfaces, which reminds me of the time my husband and I were in a restaurant arguing about whether object-oriented design was good for graphical-user interface design, the people on the next table asked to be reseated far away from us.

I have written quite a few blogs about finding the patterns in storytelling, in data (see 10), and in design. This was the very first blog I wrote about it and it thrills me to see that it gets read nearly as often as the social media blogs.

4) Maslow’s hierarchy of social media, (April, 2015)

I love thinking about social media, again what motivates people to share which is the need to be experienced. This is one of my favourite blogs as it was the first time I figured out what social media was about and how we use it. From this blog came the social animal on social media series which regularly gets hits because we like to know why we do what we do and social media is fascinating.

5) Chemotherapy: The year of my hair, (October 2012)

My hair was always my crowning glory and people would comment it on it all the time. It was big and black and beautiful, though for many years, out of a bottle. So, to be completely bald wasn’t much of a giggle even though it was only for four months. Sadly, though it never grew back in quite the same way, my hair is a lot less curly now. When I took off my wig and had a shorn head, people used to tell me that I was brave for getting a haircut that short. It felt really nice and furry and my baby girls would rub my head.

Brave was the term people used again when gave up the hair dye so I am not surprised that Fifty shades of my grey hair, (December 2016) came in no. 12 of all time even though it is relatively new. People like pictures to guide them through their own hair growth. I know I do. I still look at both sets of pictures to remember where I’ve been, because even now I want to dye my hair black and so remind myself how long it has taken to get where I am and how my dyed hair didn’t look very good anymore.

6) Cognitive Science for IT Security, (August, 2007)

This one was written for my students when I lectured at Westminster. It is one of my favourite subjects as it involves how we think and technology and how the two don’t always fit together too well. It was the saddest of days when I couldn’t lecture after my daughter was born, not least of all, because when I was ready to return the course had changed and this topic had disappeared because I had made it up and no one else had my unique skill set to teach it.

7) Why my coffee machine is so sexy, (February, 2007)

I have been in love with my coffee machine forever. My husband and I were newly married and were totally broke, and we spent a month’s rent money on this coffee machine which we ordered from a dodgy Italian website which didn’t say anything at all, so we didn’t know if they’d got the money, or if they really existed, or if we’d been ripped off. Ah, the joys of early international Internet shopping.

8) Bad design: Fresenius Applix Smart food pump, (December, 2008)

I took this one down as it attracted a lot of negativity. I talk about it here but I reread it again today and it is a good blog, a solid UX review, and there are comments by people who agree with me which I had forgotten about as I, like most humans, tend to remember the bad stuff more easily. What occurred to me today is that the blog is a demonstration of the medium is the message. People got so focused on the criticisms I had, that they thought I was criticising the purpose of the foodpump which I wasn’t. I thought about putting it back up but then thought again. I would never write another blog like it and I only want to spread positivity.

After this post, and apart from one about augmented and virtual realities and wearables, I didn’t blog again until 2011, and when I did it was about WordPress, this was when I had just finished chemotherapy and was about start radiotherapy and more surgery that I had the energy to think about things – seriously though, would I listen to myself? I had two small children to look after, one who was about to have another big surgery too. I hadn’t slept in years. However, it was important to me to think about technology and people, it’s what I do, it’s what I’ve always done, so I read all of Alan Dix’s TouchIT and took notes so that I could feel more like myself. I lost the notes before I got the chance to put them online, but the experience in itself kept me going, so thank you Alan, for sharing your book-to-be online, it kept me going.

In 2012 I managed to blog about embodiment during chemotherapy and the experience of my daughter’s first day at school, which was really nice. It brought me back to me and helped me remember how I like to write.

9) Katie Hopkins’s #fatstory one year on (January, 2016)

This one is a pop psychology blog about why Katie Hopkins is so mean. It gets hits all the time and is always in my most popular this week. I have no idea why people want to read about her. I guess it is the same reason I needed to write about her. I just wanted to understand why someone would be that mean, which is probably why my blog on Prejudice: The social animal on social media (April 2016) comes in at no 13 on the all time blog hits.

10) Storytelling: Narrative, Databases, and Big Data (April, 2016)

I was asked to lecture the module introduction to databases and the notes were a bit dry so I wrote this blog for my students to let them know that while we were linking together small tables of ten rows, people working with databases have millions and millions of rows to manipulate. Database design is exciting and patterns are where it is at.

11) Bikram: Heat is the way to inner peace March 2015

I love yoga. I started doing yoga when I was 14 years old, and am a trained teacher (of course I am, if there’s a formal way of learning anything, you can count on me to be your most enthusiastic student. Sign me up!). Bikram is just another wonderful variation of this wonderful gift. I love the heat, the sweat, and the way my body feels bending over lots of times in a hot room. I would recommend Bikram to anyone. It is a super hard discipline and never gets any easier, but I love it.

And, I love blogging. I love this space of mine. I write slowly and at great length. I used to have yoast installed which tells you how to make your blogs more SEO friendly, and says basically: 300 words long, H2 headers must have the keyword of the blog in them as the title must too, and you must sprinkle the keyword through the text. Yawn! I switched it off.

I take my time to write my blogs as I am not doing them to impress a search engine. I edit a lot, otherwise I end up with a blog like this one which as I reread it now, is a little disconnected and full of it’s brilliant, I love it. Pressing publish after grappling to understand something I didn’t before is just brilliant and yeah, I love it. I am so grateful to WordPress and Tim Berners-Lee for creating a platform for me to explore what’s on my heart, and for anyone who takes the time to read what I have written. Thank you.