A collaborative medium, a place where we all meet and read and write.
– Tim Berners-Lee
Nowhere is Berners-Lee’s vision of the World Wide Web more true than on social media. We all have access to as many conversations as we want. We can instigate new conversation, listen to other people talking, and dip in and out of art, music, video, and other amazing creations.
Most of the articles on social media for web design is about content marketing and content marketing strategy, which is a way for businesses to raise their profiles and create brand awareness, generate new sales, new customers, and keep customers loyal.
The main way to do this is by creating targeted content which is valuable and useful to the user/customer who then trusts a company and is more likely to buy from them. Content marketing is big business, and getting bigger every year according to i-scoop.eu.
Moz.com has published a best practices for social media marketing saying that before businesses promote their products and news, they must also build relationships with their customers so that they feel like they are part of a community. Sharing different types of content, not just information about their products and promotions, is one way of starting new conversation and creating new experiences with customers to encourage a trustworthy feeling.
Newspapers like the FT let their customers to do some of their marketing by providing tweetable quotes throughout their articles which link back to the news item on their website. This is a great way of using all the best content on your website.
A hierarchy of social media?
The types of information we share on social media fit nicely into Maslow’s hierarchy of needs which I call Maslow’s hierarchy of social media.
Content marketers believe that the further down Maslow’s triangle you are, the more likely it is that you are fulfilling customers’ basic needs which may encourage customer loyalty. However, customer needs aside, the information type which is shared more than anything other on social media is surprising information in the form of stories, short videos, images. Apparently, we all seek that twist in the tale.
Spiritual thinker Deepak Chopra believes we are connected and are raised up by social media. In contrast Sociologist Sherry Turkle feels that social media is changing us and not in a good way. Writers Jennifer Weiner and Jonathan Franzen both concur and believe that social media encourages the worst in us. Social media, of course, offers both experiences: enriching and depressing. It can be a feeding frenzy of attack but also an amazing way of augmenting humans with others’ talents and skills and knowledge.
Of course, the reality is that no one really knows how social media works, which is why companies spend billons each year trying to find better and faster ways of reaching their target market by tweeting, facebook, instagram and blogging.
One of the best brands online is OWN: The Oprah Winfrey Network. During Oprah Winfrey’s 25-year TV series, she created a community. Her message was: You are not alone, by which, Oprah tapped into one of our deepest needs – we all want to feel that we matter. We want to be included a community and to be heard in conversation. We want to feel connected, so that we can be open and participate in life with others.
Since ending her award winning show, Oprah and her network OWN have reached out to its audience via social media to give information and courses and communitas. They have given us all a masterclass in how these tools should be used to satisfy both the customer and the business, and they continue to go from strength to strength.
Social media is an exciting way of instantly connecting to your customers and creating community in order to direct people to your website. Done well you users will happily co-create alongside you on your website, enriching you in ways only Tim Berners-Lee had the vision to see.